ServiceNow Analyst – Pune, Maharashtra – AkzoNobel

November 13, 2022

Job Description


Job title: ServiceNow Analyst

Company: AkzoNobel

Job description: We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

As a ServiceNow Analyst/Advisor, your duties are to provide L1 support, module administration and educate end-users on the basic platform functionalities. You administrate the workflows on the platform, co-ordinate with DevOps team on problem resolution, manage documentation, and test system efficiency.

Key Accountabilities

  • Monitor and resolve incidents in assignment group
  • Provide training both in person and through remote methods on ServiceNow functionalities
  • Interact with end-users (ITSM, HRSD, ITBM, Scoped Apps & Portal) on resolving queries and incidents related to specific SNOW Module.
  • Provide basic reporting capabilities in SNOW.
  • Coordinate with teams on application and platform upgrades
  • Monitor health & General support: administration and maintenance of ServiceNow instances, Mid Servers, and ServiceNow based applications
  • Assist with system improvements while maintaining best practices and OOB configurations
  • Collaboratively work with DevOps teams towards resolution of incidents/ requests.
  • Assist in building and maintaining internal technical documentation
  • ServiceNow HI Portal support/product vendor interaction

Experience

  • Excellent verbal and written communication skills
  • Customer Service Management
  • Experience in supporting Service Catalog, Service Portal, and knowledge management
  • Problem solving skills
  • ServiceNow Certified System Administrator

3+ years’ experience with ServiceNow administration preferred

Competencies

Accepting Direction

Accepting Responsibility

Acquiring Information

AkzoNobel is an equal opportunity employer. We are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason, we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In accordance with applicable laws, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation, gender identity, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.

To access our Transparency in Coverage health plan data, click .

Requisition ID: 26493

Expected salary:

Location: Pune, Maharashtra

Job date: Sun, 13 Nov 2022 05:08:42 GMT

Location