Job title: Ind_Sr Associate
Job description: Job Description
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 19 million customer transactions a week in the United States and Canada. With fiscal year 2021 sales of over $96 billion, Lowe’s and its related businesses operate or service nearly 2,200 home improvement and hardware stores and employ over 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com
Lowe’s India employs over 3,600 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management, and shared services leveraging new technologies and finding innovative methods to ensure Lowe’s has a competitive edge in its key markets.
About the Team
Chargebacks team is primarily responsible for investigating credit and debit card fraud/dispute cases from the beginning to completion. Team ensures that all credit card chargeback regulations/schemes for Visa, Mastercard, Amex and Discover are adhered to while attempting the highest recovery and minimal losses. The ability to briefly summarize findings in writing and present a persuasive, logical response to the issuing bank is critical.
The Credit Card Accounting Associate will be responsible for performing any of the duties assigned to a Senior Specialist on the Credit Card Accounting Team including but not limited to: reconciling daily funding to daily settlement, reviewing and responding to chargebacks for debit/credit card transactions, investigating possible duplicate transactions to ensure that funds due Lowe’s and customers are accounted for properly, investigating and proposing solutions for transactional issues associated with the debit/credit tender, researching payment issues for private label cards and receipt retrievals requests from third party processors, and posting journal entries to the Oracle or PeopleSoft General Ledger. A successful candidate will also be able to correspond with other departments within Finance, stores, IT, Loss Prevention, credit card processors while following Payment Card Industry data security guidelines.
Roles & Responsibilities:
Review and analyze various notifications and escalations to identify fraudulent transactions
Analyze fraud/dispute cases and complete within an appropriate time frame.
Stay up to date on industry information, Visa, MasterCard & AMEX regulations, new products, enhancements, system changes and compliance issues.
Summarize key findings and recommend anti-fraud processes and system enhancements.
Review documentation received from cardholders and financial institutions and complete the recovery to minimize financial loss
Escalate issues that require additional review, or exceptions to routine processing to next level of staff/management. Provide thorough documentation including a clear audit trail of actions taken.
Enter and maintain accurate investigation/fraud/chargeback reporting. Provide escalation and updates to management.
Research and provide back-up documentation to dispute chargeback errors.
Accounting experience will be added advantage
Years of Experience:
4 to 5 years’ experience in fraud & non-fraud chargebacks and dispute resolution
Required Minimum Qualifications:
Skill Set Required
Primary Skills (must have)
Proficient with Windows-based software and Microsoft Office applications.
Strong analytical, critical thinking/problem solving skills
Understanding of dispute resolution process, common chargeback reason codes & descriptions.
Good communication skills – written and oral
Secondary Skills (desired)
Any Retailers with stores and websites, Ecommerce companies, Any company with large credit sales direct to consumers in any industry.
US Banks Fraud Departments
Fraud companies like Chargeback, Kountz, Email Age, Cybersource
Location: Bangalore, Karnataka
Job date: Tue, 11 Oct 2022 04:12:58 GMT